Stories from the Field
A manager paused a reprimand and tried reflective paraphrasing: “You seem anxious about missing this milestone.” The engineer admitted caregiving strain. They co-created a smaller interim milestone and a backup reviewer. Output improved, and the team reported lower stress. One compassionate pause changed a month of tense standups.
Stories from the Field
A parent swapped lectures for naming feelings: “Are you disappointed about ending the game?” The child nodded, then complied after choosing tomorrow’s playtime. The new script shortened bedtime by twelve minutes and cut arguments in half. The parent now keeps a feelings chart by the door as a playful cue.